Waste and recycling

Waste and recycling

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Why we collect information about you?

We need the information to process and address issues raised relating to waste, recycling, street cleansing and associated services and to ensure that the information you have supplied is considered and acted upon.

The information supplied may be used to provide services or offer suitable advice and/or to provide signposting to other services to you or your household.

The information is used to manage the service we provide to you and to help investigate any worries or complaints you have about our response.

Where appropriate it may be used to check the quality of our services and to help with research and planning of additional services.


What information do we collect about you?

We may collect and hold your full name, date of birth, telephone number, address, email address, family size, personal sensitive information such as information about your physical health and information relating to your benefits status.

We may hold some contact details for a third party where you have provided them as a method of communication with you or where they are acting as your advocate.

We record information about your needs and requirements to ensure our services are accessible so that we take account of any support needs in our dealings with you, and to improve our communications with you.

We record information to assist us in delivering our services.


Who do we share the information with?

We may share your information with:

  • Local authorities and government departments for exercising statutory, governmental, or other public functions.
  • Contractors e.g. our waste contractor who clears your waste.
  • Police and other relevant authorities (e.g. Probation Service, Department of Work & Pensions, HM Revenues & Customs) in relation to the prevention or detection of crime and fraud, the apprehension or prosecution of offenders and the assessment or collection of tax or duty.
  • Landlords, housing associations and trusts, in connection with waste, recycling, street cleansing and associated services.
  • Third party support agencies (with your consent) i.e. Citizens Advice, Gloucestershire Domestic Abuse Support Service (GDASS), Shelter, food bank.

Whilst some information may be shared with the agencies listed below, information shared will only be that which is appropriate for a service to be provided.

  • Contracted service providers, where appropriate,   in connection with the services performed on our behalf. For our example our waste contractor.

  • School or youth clubs pastoral and welfare officers – to safeguard children and young people.

In addition to the above, we may also share your personal information under the following circumstances below:

  • in order to detect and prevent crime and fraud
  • for the protection of public safety
  • if there are serious risks to the public, our staff or to other professionals;
  • to protect a child or to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening
  • to protect the rights and freedoms of others.

Is any information transferred to or stored on servers based outside the European Economic Area?

No all data is stored and currently maintained within the EEA as per industry guidelines.


How long do we keep your information?

Information is kept in line with the retention policy.


Who do we collect information from?

Generally the information we hold will have been provided by you and will have been provided with your consent. This is usually through your submission of an online query or complaint either via the Tewkesbury Borough web site, telephone request or verbally via colleagues.

We may also receive information via an application or enquiry forms or from when we communicate with you during a face to face meeting.

We will only ask for personal information that is appropriate to enable us to deliver our services.

 In accordance with legislation you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this will impact on our ability to provide a full response or services to you.


What are the consequences if we do not collect the data?

We may not be able to respond, resolve or carry out services in regards to emptying your refuse, recycling, food waste bins or other related services to you.


Are any decision about you made by automatic means?

No – whilst you will receive an automated acknowledgement and reference number if you have submitted a report via “report it” on the website no decisions are made automatically.


Last updated: 13 June 2018 (KF)