System status

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Current self service forms status

No known issues or maintenance in progress.

To report a problem with our self service forms please email customer services or call 01684 295010.


Current website status

No known issues or maintenance in progress.

To report a technical problem with this website or a page's content please use our page feedback form.


Scheduled maintenance notices

Civica Payments - system maintenance notice

The Civica online payments system may be offline for maintenance (and unavailable for use) during the following time periods:

  • Thursday 17 August, between 8pm - 12am
  • Friday 18 August, anytime for a 60 minute period.
  • Saturday 19 August, anytime for a 60 minute period.
  • Sunday 20 August, anytime for a 60 minute period.
  • Monday 21 August, between 8pm - 12am

Past Incidents

Civica Payments - system maintenance notice

On Wednesday 07 June, between 8pm - 12am the Civica online payments system will be offline for maintenance so will unavailable for use during this time period.

Licences public registers - system maintenance notice

On Thursday 01 and Friday 02 June, the 'licences public registers search' service is being upgraded so will unavailable for use on both these dates.

Planning search - system maintenance notice

On Thursday 01 and Friday 02 June, the 'Search and comment on planning applications' service is being upgraded so will unavailable for use on both these dates.