System status

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Current self service forms status

No known issues or maintenance in progress.

To report a problem with our self service forms please email customer services or call 01684 295010.


Current website status

No known issues or maintenance in progress.

To report a problem with our self service forms please email customer services or call 01684 295010.


Scheduled maintenance notices

  • n/a

Past incidents

Adelante Payments - system maintenance notice

On Tuesday 10 April 2018, between 4am - 7am the Adelante online payments system will be offline for maintenance so will unavailable for use during this time period.

'Public Access' / Planning search - system maintenance notice

On Tuesday 10 April 2018, the 'Search and comment on planning applications' service is being upgraded so will unavailable for use on this date.

The upgrade will also affect our planning back office system so the planning department may not be able to give any updates on planning applications or planning advice over the telephone or by email.

We apologies for any inconvenience.

'Public Access' / Planning search - system maintenance notice

On Monday 04, Tuesday 05 and Wednesday 06 September, the 'Search and comment on planning applications' service is being upgraded so will unavailable for use on these dates.

The upgrade will also affect our planning back office system so the planning department may not be able to give any updates on planning applications or planning advice over the telephone or by email.

We apologies for any inconvenience.

Civica Payments - system maintenance notice

The Civica online payments system may be offline for maintenance (and unavailable for use) during the following time periods:

  • Thursday 17 August, between 8pm - 12am
  • Friday 18 August, anytime for a 60 minute period.
  • Saturday 19 August, anytime for a 60 minute period.
  • Sunday 20 August, anytime for a 60 minute period.
  • Monday 21 August, between 8pm - 12am

Local land charges - 14 August 2017

Please note we are currently experiencing an issue with our IT systems, which unfortunately means that we are unable to return search results. We are working hard with our software provider to resolve this issue. Thank you for your patience.

www.tewkesbury.gov.uk/local-land-charges

Civica Payments - system maintenance notice

On Wednesday 07 June, between 8pm - 12am the Civica online payments system will be offline for maintenance so will unavailable for use during this time period.

Licences public registers - system maintenance notice

On Thursday 01 and Friday 02 June, the 'licences public registers search' service is being upgraded so will unavailable for use on both these dates.

Planning search - system maintenance notice

On Thursday 01 and Friday 02 June, the 'Search and comment on planning applications' service is being upgraded so will unavailable for use on both these dates.