Counter fraud unit
The Council is required by law to protect the public funds it administers and to prevent and detect fraud in all areas of the Council’s work.
The Council employs dedicated Counter Fraud Officers to investigate allegations of fraud and abuse and to assist in maximising revenue and loss avoidance.
The Counter Fraud Unit provides a specialist service to assess referrals of both internal and external fraud allegations. This can include abuse and misconduct by staff or Councillors as well as external attempts by the general public; such as housing and tenancy fraud, council tax support and discount fraud, misuse of grant funding and other financial loss to the Authority.
In addition to the Counter Fraud Unit, there are other officers employed within the Council who are charged with enforcement relating to environmental crime such as fly tipping and breaches of planning regulations. The Unit also supports officers in the Council’s Revenues, Benefits and Housing Support service.
Report suspected fraud
To report any allegations of fraud or misuse of public funds, for example claiming false Council Tax discounts, Business Rates avoidance, benefit fraud, false housing applications, the subletting of a social housing property or any application for financial assistance, please use the links below:
Email the Fraud team: firstname.lastname@example.org.
Phone 01285 623400 or 01242 264215.
Write to: Counter Fraud Unit, Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA.
Please use this address for all matters relating to Cotswold, West Oxfordshire, Forest of Dean, Cheltenham and Tewkesbury areas.
All reports will be investigated and any information provided will be treated as strictly confidential.
Report internal fraud
If you work for one of the Councils and would like to report fellow employees, Councillors or contractors/agency staff, please:
Please note if staff make a malicious report there may be disciplinary action, and they can only be protected if the report author is identified.
Other enforcement referrals; contacts
Cheltenham Borough Council and Cheltenham Borough Homes
Revenues and benefits: 01242 264341
Housing: Fill in report tenancy fraud form
Public protection: 01242 264135
Cotswold District Council
Revenues and benefits: 01285 623762
Housing: 01285 623300
Public protection: 01285 623000
Forest Of Dean District Council
Revenues and benefits: 0800 854440
Housing: 01594 810000
Public protection: 01594 810000
Tewkesbury Borough Council
Revenues and benefits: 01684 272135
Housing: 01684 272212
Public protection: 01684 272191
West Oxfordshire District Council
Revenues and benefits: 01993 861234
Housing: 01993 709087
Public protection: 01993 861000
Counter fraud policies
Counter fraud data
Data matching and National Fraud Initiative
The Counter Fraud Unit carries out data matching exercises in order to help prevent and detect fraud and ensure the Council is providing efficient and cost effective services to the public.
Data matching involves comparing computer records held by one body or Council department against other computer records held by the same organisation or another body to either confirm records or identify inconsistencies. The data matched may contain personal information.
We participate in the Cabinet Office’s National Fraud Initiative, which is a data matching exercise to help prevent and detect fraud nationwide. For more information please visit:
The use of data by the Cabinet Office in a data matching exercise is carried out with statutory authority under Part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under the Data Protection Act 1998. For details of the code of practice for the data matching and the Cabinet office's legal powers, please view:
In addition the Council may also conduct its own matching of records within the Council and with partners for prevention and detection of fraud and the assessment and collection of taxes and debts.