Planning service surveys

Planning service surveys

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Why we collect information about you?

The Planning Service surveys are produced and managed by Development Management, Development Services, Tewkesbury Borough Council. When designing and processing our surveys, it is our policy to take all necessary steps to ensure that personal information you provide is processed fairly and lawfully.

All of the information that you provide will be treated as confidential and will only be used internally to help us to identify areas for improvement to the services that we provide.  Your comments will not be identified as belonging to you, instead they will be combined with those gathered from survey participants, and will be analysed as part of a group.

In participating in the survey, we undertake not to mislead you in any way about the nature of the research we are conducting, the way in which data is collected and the use that will be made of the survey results.

It is our policy to monitor our internal procedures regularly to ensure compliance with the relevant statutory requirements in all that we do.

What information do we collect about you?

We are committed to protecting your personal information and respecting your privacy. Personal information is defined as any details that will enable you to be identified, such as ID numbers, telephone numbers, address, e-mail address etc.

If we ask you for personal information that enables you to be identified, e.g. your name, ID numbers, e-mail address or telephone number, we will clearly state why we are asking for it and for your permission to use it for that purpose. For example, to contact you for follow-up research.

Who do we share the information with?

Only authorised staff has access to personal information and they are obliged to respect its confidentiality. We do not sell, rent or exchange any personal information supplied by you to any third party. Nor do we use any of the information you provide for direct marketing or other non-research activities.

Is any information transferred to or stored on servers based outside the European Economic Area?

The information is stored on servers based in the UK.

How long do we keep your information?

Your survey data and record of involvement in the survey will be deleted after 18 months.

Who do we collect information from?

From customers of the Planning Service.

What are the consequences if we do not collect the data?


Are any decision about you made by automatic means?


Last updated: 28 November 2018 (CA)