Saving thousands in website costs

Tewkesbury Borough Council is celebrating the launch of its newly transformed website. The dynamic new look and responsive design means it is very simple to use and it looks great on mobile devices too. 

Screen shot of www.tewkesbury.gov.uk

By taking a different, more innovative approach to website procurement, the council has saved an unprecedented £13,000 in maintenance and hosting. The new website uses a ‘software as a service’ (SaaS) approach, which means that it could be almost instantly deployed and customised with branding and content. It is costing the council just $18 a month (about £14) which includes full, unlimited use of the platform, hosting and bandwidth.

The redesign of the website was prioritised after council members committed - in the Council Plan 2016-2020 - to improving customers’ online experience.

Lead member for customer services, Mike Dean, said: “We want to demonstrate a strong commitment to delivering excellent online services and identified the website as the number one project to improve our customers’ experience.

“It’s fantastic to see how the project team have come up with a solution that makes contacting the council so much easier and saves a significant amount of tax payers’ money.”

As part of the development of the website, the project team consulted the council’s online citizens’ panel – a group of residents who are happy to be contacted by email to offer feedback on council services – and published a link to a ‘preview’ for anyone to test the site and give feedback.

Mike continued: “The response from the public so far has been overwhelmingly positive and extremely constructive. In fact, many suggestions have been implemented and we will continue to incorporate as much feedback as possible as it comes in. Many thanks to all of those who told us what they think.”