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Garden waste - a change to your renewal date

What are the changes?

As of 2018, Tewkesbury Borough Council moved to an annual renewal date of the 1 April. This means that all customers renew their subscription on this date and their annual subscription runs from the 1 April to the 31 March the following year.

All current customers will be contacted prior to the 1 April 2019 and invited to renew their membership of the garden waste club. To ensure continuity of service it is recommended that customers renew at least two weeks before the 1 April 2019 and ensure their new 2019/20 sticker licence is in place.

Without a current sticker licence displayed correctly on the top of the bin lid, customers risk their bin not being emptied.
 

Why is the council making these changes?

Setting a single renewal date for all our customers makes sure that everyone starts on the new sticker system at the same time and makes switching over easier for all.

The changes will make the system more robust, simpler for new and renewing customers, and will help make sure that only paid-for bins are emptied.
 

How will the council implement the change?

As normal, the council will write to its garden waste customers reminding them to renew. The only difference will be that for this year (2017-18), customers will only be charged a proportional amount up to April 2018 depending on the month in which they renew.

For example: 

Mr. Smith signed up to the garden waste scheme in September 2013 and therefore currently renews for the service every September and pays for 12 months. This year, however, Mr Smith will only pay for seven months of the service to bring him up to a renewal date of April 2018. The council will then write to Mr. Smith in February 2018, to remind him to renew for 12 months in April.

The council will then write to all customers again in early 2018 to remind them to renew for the service in April 2018.


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