Frequently asked questions: garden waste club
What do I do with the sticker licence when it arrives?
It should be stuck on your brown bin as soon as it arrives, if it’s not on your bin, your bin will not be emptied. Here is some advice on affixing your sticker licence:
The sticker licence needs to be stuck on the top of the lid of your brown garden waste bin, anywhere else and crew may not see it and your bin will not be emptied.
Make sure the area where you are to affix your sticker licence is clean and clear of debris.
Once stuck, don’t try and peel it off. The licence adheres really strongly but needs to be left alone to get the best result.
What if I lose my sticker licence, it does not arrive as expected or the details on it are incorrect?
Please call our customer service team as they will be able to assist. Tel: 01684 272350.
Frequently asked questions: brown bin
What can I put into my brown bin?
Hedge and shrub clippings
Leaves, twigs and bark
Plants, flowers and weeds
Can I put food waste in the brown bin?
No. Food waste (peelings, cooked food, etc.) must not be put into the brown bin. This is a legal restriction, introduced after the BSE crisis, to prevent the spreading of bacteria. As garden waste is composted in the open air, contamination from kitchen and animal waste can cause widespread distribution of bacteria, leading to viral outbreaks such as BSE (mad cow disease) and Foot-and-Mouth disease.
Kitchen waste should be put into your kitchen caddy, and you can also compost uncooked food waste at home.
Can I put pet waste into the brown bin?
No, animal waste (faeces, bedding, etc.) must not be put into the brown bin, for the reason explained above. Double-bag dog and cat waste and put into your green wheeled bin. Bedding and waste from vegetarian pets can be composted at home.
Can I put soil into the brown bin?
Soil attached to roots is not a problem, but large amounts of soil make the brown bin extremely heavy, making it impossible to empty the bin.
I've cleared my greenhouse; can I put old pots and growbags into the brown bin?
No. Plastic and earthenware pots cannot be composted. Sprinkle old compost from growbags onto your lawn, or around the shrubs.
My brown bin smells; can I put some disinfectant in it?
The odour is part of the natural process of decomposition. Do not put disinfectant or synthetic insecticides in the brown bin, as this will interfere with the natural composting process.
Should I bag my waste before putting it in the brown bin?
No, please do not put any type of bag or sack in the bin. The collection and composting process is fully automated, and there is no opportunity for the crew to open plastic sacks.
Opening hours: Monday - Thursday 8.30am - 5pm, Friday 8.30am - 4pm
Telephone: 01684 272350