Frequently asked questions

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Categories


Community

  • Q - How do I contact the police / can you give me the police number?
    A - Telephone 999 for emergencies, 101 for non-emergency or visit www.gloucestershire.police.uk.

Council tax and benefits

  • Q - How can/do I pay my Council tax?
    A - Please visit our council tax page.

Education and learning


Environment and flooding

  • Q - Can I get help with swarming Bees?
    A - Visit www.bbka.org.uk.
     
  • Q - How do I contact/speak to pest control? / report a pest problem.
    A - The council currently has no pest control department. Please look in the Yellow Pages or local directories for a private company.
     
  • Q - How do I report a noise problem?
    A - Please complete our noise complaint online form.
     
  • Q - How do I report a pollution issue?
    A - Please complete our pollution online form.

Health and social care


Housing


Jobs and training


Other services

  • Q - How can/do I book an appointment with the Citizens Advice Bureau (CAB)?
    A - You can come to a drop-in session at Tewkesbury Borough Council (Monday 12am - 2pm, Tuesday and Thursday 10am - 2pm) or book an appointment by calling 01452 527202 or visit gloucestercab.org.uk/tewkesbury.
     
  • Q - How can/do I book an appointment with the Registrar?
    A - Telephone 01452 425060

Planning


Sports, leisure and fitness


Transport

  • Q - How do I apply for a bus pass? / how do I renew my bus pass?
    A - Telephone: 01452 426265 or visit www.gloucestershire.gov.uk/buspass.
     
  • Q - How do I report a sheep in the river/road?
    A - Please call Edward Albutt on 07799 588773 or Mr Peerman on 07836 508384.
     
  • Q - How do I report / I’d like to make a claim because a pothole damaged my car/vehicle
    A - Email gcchighways@amey.co.uk or telephone Highways on 08000 514514.
     
  • Q - How do I report I’ve got a street light in my road not working
    A - Email gcchighways@amey.co.uk or telephone Highways on 08000 514514.
     
  • Q - How do I report there is a pothole/potholes in my road
    A - Email gcchighways@amey.co.uk or telephone Highways on 08000 514514.
     
  • Q - I've lost my bus pass
    A - Telephone: 01452 426265 or visit www.gloucestershire.gov.uk/buspass.

Voting and elections


Waste and recycling

  • Q - Can I put out excess waste with my Green bin?
    A - Ubico do not take excess waste with your Green bin, but you can get extra blue bags from our area offices or Customer Services on 01684 295010 who will post them if you are unable to collect.
     
  • Q - Do you collect carpets, furniture, mattresses, sofas, televisions, cookers, fridges, freezers, tumble dryers, washing machines and other large and/or heavy items?
    A - Please visit our bulky item collection page.
     
  • Q - How do I contact / can you put me through to the Depot?
    A - Unfortunately we do not have a direct line to Ubico. Please call Customer Services on 01684 295010 and they can send a report or email through to Ubico.
     
  • Q - How do I order a new bin? / how do I get new bins for new house/property?
    A - Please complete our order a new and additional bin or caddy online form or telephone 01684 295010.
     
  • Q - How do I report a damaged dog waste bin?
    A - Please complete our damaged dog waste bin online form or telephone 01684 295010.
     
  • Q - How do I report a full/overflowing dog waste bin?
    A - Please complete our overflowing dog waste bin online form or telephone 01684 295010.
     
  • Q - How do I report a missed bin? / my bin has not been collected
    A - Please complete our missed bin collection online form.