Insurance claims

Insurance claims

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Why we collect information about you?

Information is collected in relation to insurance claims, and any potential insurance claims. Without this information our insurers are unable to assess the claim and determine liability.


What information do we collect about you?

This information will include names, addresses, possibly details of vehicles, and any relevant photographs. Records of any information a claimant sends to the Council will be kept on our files.


Who do we share the information with?

The information will be shared with our insurers who will assess the claim. It is possible that we will also share this information with our insurance advisers to gain their opinion regarding a claim.


Is any information transferred to or stored on servers based outside the European Economic Area?

The information is stored on servers based in the UK.


How long do we keep your information?

Personal injury claims/ incidents information will be kept for 4 years.

When minors are involved we keep the information for 3 years from their 18th Birthday.

Property damage information will be kept for 6 years (if no claim is made).

All claims are retained on electronic files for at least 7 years after the claim is settled or if no claim, from the incident date. This is increased according to their age for claims or potential claims in relation to minors.

All Employers liability policies and certificates are retained in perpetuity.


Who do we collect information from?

Any personal information will be obtained directly from the claimant.


What are the consequences if we do not collect the data?

If we do not collect this data our insurers will not necessarily be in a position to make a decision with regards liability. This could potentially harm claimant’s chances in being successful.


Are any decision about you made by automatic means?

No. All decisions made with regards insurance claims are made based on investigations in to the information provided to the insurers, and these decisions cannot be made by automated means.


Last updated: 02 March 2018 (LG)