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- Why we collect information about you?
- What information do we collect about you?
- Who do we share the information with?
- Is any information transferred to or stored on servers based outside the EEA?
- How long do we keep your information?
- Who do we collect information from?
- What are the consequences if we don’t collect the data?
- Are any decision about you made by automatic means?
Why we collect information about you?
We need the information to carry out investigations, respond to complaints and issue permits.
Information is used to manage the services we provide to you and to help investigate any worries or complaints you have about our services.
Where appropriate the information may be used to check the quality of our services and to help with research and planning of additional services.
What information do we collect about you?
We may depending upon the specific circumstances collect and hold your name, date of birth, telephone number, address, email address, dependents, and certain personal sensitive information such as information about your physical health.
We may hold some contact details for a third party where you have provided them as a method of communication with you.
Who do we share the information with?
We may share your information with:
- Local authorities and government departments for exercising statutory, governmental, or other public functions.
- Other statutory organisations, e.g. DVLA, DVSA, Drinking Water Inspectorate, Food Standards Agency, Health Protection Agency, public health laboratory and health authorities, as necessary for exercising statutory functions.
- Third party support agencies (with your consent) i.e. Citizens Advice,
- Contracted service providers, in connection with services performed on our behalf. For example Idox plc group who provide our back office database.
- Police and other relevant authorities (e.g. Probation Service, Department of Work & Pensions, HM Revenues & Customs) in relation to the prevention or detection of crime and fraud, the apprehension or prosecution of offenders and the assessment or collection of tax or duty.
In addition to the above, we may also share your personal information under the following circumstances below:
- in order to find and stop crime and fraud
- if there are serious risks to the public, our staff or to other professionals;
- to protect a child or to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening.
Is any information transferred to or stored on servers based outside the European Economic Area?
Data is stored only on servers that are located within the European Economic Area
How long do we keep your information?
Personal data is kept for different periods of time depending upon what it relates to. The following lists the particular areas within Environmental Protection that requires personal data to be kept and the length of time that data is kept for:
Service Area Retention Time
Service Requests Retain for 3 years after case closed
Statutory Nuisance Notices 9 years where extant formal Notices exist
Environmental Permits Public Register during lifetime of Permit – retain for 7 years after expiry of Permit
Private water supplies Public Register during lifetime of supply – retain for 30 years after expiry of supply
Contaminated Land Retain for 99 years
Stray / lost / dangerous dogs Retain for 7 years after case closed
Who do we collect information from?
Generally the information we hold will have been provided by you (on your registration form or enquiry forms or when we communicated with you, ), but we may also hold information provided by third parties where this is relevant to your circumstances (e.g. from health professionals, police, trading standardsetc).
We will only ask for personal information that is appropriate to enable us to deliver our services. . In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact on our ability to provide some services to you.
What are the consequences if we do not collect the data?
We may not be able to provide certain services or carry out certain investigations
Are any decision about you made by automatic means?
No decision about you is made by automatic meansWrite here…
Last updated: 27 March 2018 (GB)