Why we collect information about you?

From 6th April 2014, we can instruct enforcement agents (formerly known as bailiffs) to collect outstanding Council Tax from you, if a liability order has been issued by the Magistrates Court in your name and you have not arranged payment, or have defaulted on a payment arrangement, or the Council are unable to make deductions from your earnings or benefits.

We collect your personal data in order to recover outstanding Council Tax and will share relevant information with enforcement agents.

What information do we collect about you?

Where a Liability Order has been made and Council Tax remains outstanding, you are legally obliged, when requested, to provide the following information to the Council; name and address of your employer, expected earnings, source of income ie benefits.

We will already hold your name and address, but for enforcement purposes we will also collect your contact telephone number(s) and email address.  If your account is passed to Enforcement Agents for collection, they will make every attempt to contact you in relation to your outstanding debt, such as sending letters, sending an email, telephoning or sending a text message.   This is known as the compliance stage and enforcement agents do not visit your property during this stage.

Enforcement agents may also collect further information such as date of birth and national insurance number for proof of identity, vehicle registration numbers, banking details, record telephone calls and photographic images from body worn cameras.

Who do we share the information with?

We will this information with our contracted enforcement agents, Bristow and Sutor and Rossendales

Is any information transferred to or stored on servers based outside the European Economic Area?

No information is transferred to or stored on servers based outside the EEA.

How long do we keep your information?

Council Tax information is held in line with the retention policy (pdf, 231 KB) from 1st April 1993 as banding reductions can be backdated to this date.

Who do we collect information from?

We collect information from the following sources;

  • Occupiers

  • Landlords and managing agents

  • Other local authorities

  • Credit Agencies

  • Other departments within Tewkesbury Borough Council

  • Land Registry

  • Probate Office

What are the consequences if we do not collect the data?

Council Tax will not be collected efficiently and as legally required.

Are any decision about you made by automatic means?

All liability is calculated by computer software designed to handle the administration of Council Tax.

The decision to instruct enforcement agents is made by a Revenues Officer taking into account your known circumstances and outstanding balance due.

Last updated: 03 May 2018 (BK)