Social media



Why we collect information about you?

Names, addresses phone numbers and email addresses are occasionally collected in order to aid enquiries.


What information do we collect about you?

  1. Names
  2. Addresses
  3. Phone numbers
  4. Email addresses

Who do we share the information with?

Information may be shared with our contractors (such as our waste contractor Ubico), with other partners in the public service and additionally with other internal council departments relevant to your enquiry


Is any information transferred to or stored on servers based outside the European Economic Area?

The information is stored on Facebook’s servers which are based worldwide. More information on how Facebook are becoming compliant can be found here

The information is stored on Twitter’s servers which are based worldwide. 


How long do we keep your information?

The information collected on private messages through our social media sites is archived once the enquiry has been resolved or within one month of receipt, whichever is sooner.


Who do we collect information from?

All information is collected directly from the customer enquiring.


What are the consequences if we do not collect the data?

If the data is not collected we may be unable to resolve the enquiry.


Are any decision about you made by automatic means?

None


Last updated: 15 May 2018 (AA)