Complaints

Monitoring of complaints

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Why we collect information about you?

  1. Names are collected to respond to complainants.
  2. Email addresses are collected in order to send the complaint response back.
  3. Addresses are collected when an email address has not been supplied in order to send the complaint response back.
  4. Phone numbers are collected so that the complainant can be contacted by telephone should the need arise during the investigation of the complaint.

What information do we collect about you?

  1. Name
  2. Email address
  3. Address
  4. Phone number

Who do we share the information with?

Information contained within the complaint will be shared with our Joint Waste Team in instances where the complaint relates to our waste collection services.


Is any information transferred to or stored on servers based outside the European Economic Area?

The information is stored on servers based in the UK and the EU.


How long do we keep your information?

Complaints are retained for 2 years from the final response date.  


Who do we collect information from?

All information is collected directly from the customer submitting the complaint.  


What are the consequences if we do not collect the data?

If the data is not collected we may be unable to investigate the complaint thoroughly and unable to send the response back.


Are any decision about you made by automatic means?

None


Last updated: 15 May 2018 (AA)