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- Why we collect information about you?
- What information do we collect about you?
- Who do we share the information with?
- Is any information transferred to or stored on servers based outside the EEA?
- How long do we keep your information?
- Who do we collect information from?
- What are the consequences if we don’t collect the data?
- Are any decision about you made by automatic means?
Why we collect information about you?
We collect information from you about your anti-social behaviour complaint, we may also hold information about you and your complaint in order to resolve an issue. We will only pass on your information if you give us permission to do so.
What information do we collect about you?
We may depending upon the specific circumstances collect and hold your name, date of birth, telephone number, address, email address, dependents, and certain personal sensitive information such as information about your physical health.
We may hold some contact details for a third party where you have provided them as a method of communication with you.
Who do we share the information with?
We may share your information with:
- Other local authorities and government departments for exercising statutory, governmental, or other public functions.
- Other statutory organisations, e.g. Police, Social Care, Education, Health and Housing Providers.
- Third party support agencies (with your consent) i.e. Citizens Advice, Greensquare.
In addition to the above, we may also share your personal information under the following circumstances below:
- in order to find and stop crime and fraud
- if there are serious risks to the public, our staff or to other professionals;
- to protect a child or to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening.
Is any information transferred to or stored on servers based outside the European Economic Area?
Data is stored only on servers that are located within the European Economic Area.
How long do we keep your information?
Personal data is kept for three years after a case is closed.
Who do we collect information from?
Generally the information we hold will have been provided by you (on your referral form or enquiry/complaint forms or when we communicated with you) but we may also hold information provided by third parties where this is relevant to your circumstances (e.g. from health professionals, police, social care etc).
We will only ask for personal information that is appropriate to enable us to deliver our services. . In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact on our ability to provide some services to you.
What are the consequences if we do not collect the data?
We may not be able to provide certain services or carry out certain investigations.
Are any decision about you made by automatic means?
No decision about you is made by automatic means.
Last updated: 25 May 2018 (KH)