Terms and Conditions

Website terms and conditions

Reliability of Information
Whilst every care has been taken in the compilation of the information in this web site, the Council makes no representations as to the accuracy or completeness of the information. It is the responsibility of the user to check the accuracy and completeness of the information. Tewkesbury Borough Council will not be held responsible for any loss, damage or inconvenience caused as result of any inaccuracy or error within it.

Should you need to rely on information provided in these pages please obtain separate confirmation from the Council that the information is correct.

Advertisements in Publications
Tewkesbury Borough Council has no control over the independent advertisers appearing in some publications featured on this website. In no circumstances can it accept any liability for any loss or damage of any kind which may arise as a result of any advertisement appearing in these publications.

Links to Other Sites
Tewkesbury Borough Council will make reasonable efforts to ensure information from third parties is not defamatory or offensive but the Council does not maintain any of the sites provided as links so assumes no responsibility for their contents nor does any link constitute an endorsement of any other site, its sponsor or its contents.

The Council can not guarantee links will work all the time and has no control over the availability of linked pages.

Virus Protection
The Council makes every effort to check and test material at all stages of production. It is always wise for users to run an anti-virus program on all material downloaded from the internet. Tewkesbury Borough Council cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material from the Council's web site.

Copyright
The material on this website, including images, is protected by copyright and is owned by Tewkesbury Borough Council unless otherwise stated. Material can be used for private and non-commercial purposes only. The Council must be acknowledged as the copyright owner and the Council's permission must be obtained in writing for any other use.

Accessing Tewkesbury's Website
You can access the Council's website and obtain information about Tewkesbury Borough Council services and activities without disclosing your personal data.

Collecting Information
In some areas, we may ask you to register your name, email address and relevant personal details. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests. This information is only used for the intended purpose and, if we wish to use it for any other purpose, we will ask you first.

Collecting Information Automatically
We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our website. These statistics do not contain personal data and cannot be traced back to an individual.

We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

Online Payments Refund policy
It is the policy of Tewkesbury Borough Council to issue a refund when there has been an overpayment; a payment in error; or where a booking has been cancelled not less than 24 hours prior to the scheduled date.  Refunds will only be made to the debit or credit card used in the initial transaction.

To apply for a refund please contact Customer Services on 01684 295010

Data Protection
Tewkesbury Borough Council will not disclose any information gathered by online forms to third parties without your oral or written consent.

Confidentiality
All our employees, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

Asking Us For Information We May Hold About You
You can ask us for information we may hold about you by sending postal mail to Borough Solicitor, Tewkesbury Borough Council, Council Offices, Gloucester Road, Tewkesbury GL20 5TT. Or you can send your request by email to: enquiries@tewkesbury.gov.uk

Privacy Compliance
We will treat any personal information by which you can be identified in accordance with the provisions of the Data Protection Act of 1998.

If you have an enquiry or concern regarding the processing of personal data by Tewkesbury Borough Council, please write to Borough Solicitor, Tewkesbury Borough Council, Council Offices, Gloucester Road, Tewkesbury GL20 5TT. Or you can send your request by email to: customerservices@tewkesbury.gov.uk

Publication Scheme
Under the Freedom of Information Act 2000 members of the public have a right to any information referred to in the Council's publication scheme that the Council has produced or published. The Freedom of Information Act 2000 means that the public have a general right to access all the information held by the Council unless the information falls within one of a number of limited exceptions.

The publication scheme lists all information available to the public that the Council has published. This ranges from leaflets and publications to committee reports and plans, schedules of fees, applications forms etc. Members of the public have a legal right to a copy of any document or information that is referred to in the publication scheme. The scheme indicates how and where that information is held.

If you have any queries about the scheme or about the Freedom of Information Act, please contact Borough Solicitor, Tewkesbury Borough Council, Council Offices, Gloucester Road, Tewkesbury GL20 5TT.